Telepro Online Program Elective Module 4 - Positive Call Management

Sometimes you have to say "no" to customers. Alternately, you may have to give customers an answer they may not want to hear.

In this Telepro Online Program-Positive Call Management online training course we will review techniques for effectively saying "no" to a customer and managing some difficult situations. This course will explain techniques for dealing with forceful customers, how to effectively say “no” to a customer and how to list common negative habits in call management.

Course Learning Objectives

By taking this online Telepro Online Program-Positive Call Management course, the user will learn to:

• Explain how to effectively say “no” to a customer
• Recall techniques for dealing with forceful customers
• List common negative habits in call management

Course Outline

This online Telepro Online Program-Positive Call Management course is made up of the following sections:

1. Say "No" Effectively
2. Deal With Forceful Customers
3. Avoid Mismanagement Habits

Course Audience

This Telepro Online Program-Positive Call Management online training course was designed for employees who interact with internal or external customers on the telephone.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.