Telepro®
Online
In order to be effective
in today’s competitive environment, professional service representatives
must develop effective telephone skills. The TelePro® Online
Program is essential for anyone who interacts with internal or external
customers over the telephone. Skill areas include before the call
activities, using the greeting, establishing and maintaining rapport,
and effective listening and questioning skills. Difficult customer
interactions can be handled more effectively with improved interpersonal
skills; communicating through accents, holding and transferring calls,
and maintaining positive control of the call are also topics within the
program.
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