Français Español

Forget Your Password? Click here.

Adjusting Your Web Browser Settings

In order to use our service on the Internet, you may need to adjust some settings in your Web browser or those on specialty software such as Google or Yahoo! toolbars you may have installed.  Problems accessing courses are usually a result of third party software blocking some functionality in your Web browser - typical pop-up windows which are needed for our courseware. 


Pop-Up Blockers

Ensure that you have turned off ALL pop-up blockers (sometimes called banner or ad blockers) on your computer.

Where do pop-up blockers come from?  Very often, they are part of customized toolbars that Web companies such as Google, Yahoo! and AOL allow you to download and install in your browser.  You may not even be aware that you have a pop-up blocker running on one of these toolbars.   The pop-up blocker may appear as a button on the toolbar that can be turned on and off by clicking on the button.  If the button allows you to "Allow all pop-ups from", then do so.  If a button does not appear on the toolbar, you may be able to disable it by opening your browser, click on View, Toolbars; click on Web Features; click on the name of the toolbar you wish to disable.

You may have more than one source of pop-up blockers.  The Web browser Internet Explorer itself and most security and/or virus software programs also contain pop-up blockers and they must all be turned off.  Ensure that you have turned off ALL pop-up blockers then run the Browser Test again to see if any are still causing problems.

How are pop-up blockers turned off?   This will vary according to the source of the pop-up blocker.

You can turn off the pop-up blocker embedded in your browser (Internet Explorer, in this example) under the Tools menu.   For more information regarding turning off pop-up blockers from different sources, please click on the hyperlinks below for specific information on each: 

Caching Pages

Because the pages of this service change every time you visit Vubiz, you must ensure you browser is not just displaying an previous version of a page, ie a "cached" page.  To confirm you are reading fresh pages from our site, to to the Browsing history option and click Settings.

Ensure you click "Every time I visit..." as below.


Trusted Sites

If you have tried the above and are still experiencing problems please try adding as a trusted site in your security settings.  Details on how to do this are below:

  • Go to your Tools menu in Internet Explorer
  • click Internet Options
  • select the Security tab
  • click the Trusted sites icon
  • then click the Sites... button just to the lower right of the Trusted Sites icon.
  • Add * in the "Add this Web site to the zone:" field.
  • Uncheck "Require server verification (https:) for all sites in this zone."
  • then click the Add button.
  • Your screen should then look similar to this screen capture below:
  • Once complete, press Ok, then restart your Internet Explorer and try again.


Security Settings

It is also possible that your security setting may have been adjusted to be too high to allow your browser to function properly on our system. If your Flash Player seems to be working properly and you’re sure you have disabled all pop-up blockers on your system and you’re still having access problems, please reset your security settings to the default settings.

We hope this is helpful.

We have more details in our FAQ | Support section.

Katherine Dupont
VP Client Services

Send us an email at :