It’s most likely that there some settings in your browser that are interfering with the correct tracking of your activity on our system. Please go to the link below which will bring up a Help document of all of the problems we currently know about that will interfere with our system. Please try taking the browser test at the bottom of the page and see if it pinpoints anything. If so, try to correct the problem by following the suggestions in the Help document and do the Browser Test again. If you’re STILL having trouble, it’s important that you run the Browser Test again and let us know the results. We need to know if you can launch a test module from the Browser Test screen and also we need to see the results that show up on the Browser Test screen – a screen capture is great if you can get one. Here is the link to the Browser Issues Help page:
Contact support@vubiz.com with the name of your course and the approximate date you purchased the course. Also, if the course was purchased under a name different than your own (i.e. not your own credit card), please let us know the credit card holders name.
You will receive your password after your transaction has been approved by your bank, at the end of the e-commerce process. Please make sure to print out the page with your password information or carefully write down and keep your password in a handy place.
Generally, you sign in from the same page you started your purchase, by entering your password in the password box and clicking Go. Click on the My Content tab to access the course. After your purchase you will receive a conformation e-mail with a reminder of where to sign in. If you are still unsure, contact us at support@vubiz.com.
Yes. We sell online courses that can only be taken while connected to the Internet. If your connection breaks while you are signed into the course, it will automatically sign you out of the platform and you must sign in again.
Yes they create HUGE problems. These blockers prevent pop-up windows from opening which we require for our courses and assessments. You must disable ALL pop-up blockers - ie ensure your browser allows pop-ups.
A fairly recent Mac with a modern browser should work fine - other computers will most likely NOT work. Note that Vubiz only supports our service if it is running on PCs using the IE browser.
To save valuable server resources our service will disconnect ("time-out") if left unattended for 20 minutes. This means you will need to sign in again to resume your learning.
Whenever the service can't communicate properly with your browser it will disconnect ("Time Out"). Here is a detailed list of why your browser cannot connect properly with the Vubiz service:
You left the service unattended for 20 minutes or more.
You have set your browser security settings too tight. The default settings are normally perfect to run the Vubiz service. If you (or your organization) has tightened them you may not be able to connect to Vubiz. These browser settings are in "Tools/Internet Options/Security" (may vary with different versions).
You clicked your "Back button" on your browser at the wrong spot. It's best to NEVER use your browser back button!
You have your "cookies" disabled on your browser. Ensure you set your browser to enable cookies.
You accessed Vubiz within a "pseudo" browser, such as Outlook. To access Vubiz you must open the Internet Explorer browser and access our service from there. Pseudo browsers do not maintain connectivity with servers.
You right clicked on a link within the site which will open that page in a new window. This is a No-No - never right click on a link as the service needs all the component frames to work properly.
You launched the site from an invalid bookmark. You must start the service at the beginning where you signed in - you cannot bookmark the service and start from there.
In the event of an unexpected circumstance, that may cause you to cancel your order for access to one or more courseware program(s), which you have paid for, and have not yet accessed, a full refund will be issued. In the event you need to drop/cancel access already started, you may request a refund (minus a 10% cancellation fee) up to 7 days from the start date.
No refunds will be issued after the earlier of 7 days from the start date of access or 30 days from the purchase date of the courseware
We do not extend access to course except under unusual circumstances. If you feel that you have exceptional reasons why you think your access should be extended past the time you’re purchased, send an e-mail outlining these reasons to Helen Eggleston, Director Customer Services heggleston@vubiz.com.
Most of our courses require the Flash Player (or the Shockwave Player). These allow us to offer animation and other advanced features to enhance the learning experience. They are available for free from the Macromedia website at http://macromedia.com (Download Players).
The final step of the e-commerce transaction is to click a button called "Click here to complete the sale". Clicking this button sets up your access and gives you the password to the course you just paid for. If you believe that there was an error or if you failed to click this button your access will have to be manually set up. Please send an e-mail to support@vubiz.com letting us know that your sale wasn’t completed as well as a copy of your receipt. Your access with then be set-up manually. Please allow a 48 hours turn around for a manual set-up.
All exams have precise starting instructions that are important for you to read. Our exams are all multiple choice questions taken in groups of 5 questions, called "banks". When you have finished a bank you can logout and return later to continue at the next bank. Ie, if you are taking and exam and complete the first two banks (or 10 questions) and then click next to go to the page between bank pages and then sign off, when you next sign in to take the exam, your previous answers have been stored and you will start at question 11, or the 3rd bank of questions.
Here is a copy of the exam instructions:
this exam consists of XX questions;
you require XX% to pass and be granted an online certificate;
if you do not get XX% on the first pass, you can try again X times;
if you still do not pass, you cannot take this exam again;
the exam presents a bank of 5 questions with no time limit;
once a bank is presented you must answer all 5 questions; between banks, you may exit the exam to review content or simply sign off;
when you the exam you will be positioned at the next bank;
upon successful completion of this exam you will be able to print out a copy of your certificate on your local printer - keep this certificate for your reference;
all activities are logged - please do not try to "trick" the system;
DO NOT REFRESH ANY PAGE NOR USE YOUR BACK ARROW AT ANY TIME!
If you have any problems please contact support@vubiz.com detailing the issue. Remember to include the site you’re taking the course through and the name of the course/examination.
You may have difficulties seeing or printing the certificate if you have a pop-up blocker enabled on your computer. Please ensure you have all pop-up blocker disabled. If you think you have disabled your pop-up blocker or don’t think you have one on your computer and are still having problems please contact support@vubiz.com detailing the issue. Remember to include the site you’re taking the course through and the name of the course/examination.
To request a receipt e-mail your name, the date you purchased, which program you purchased as well as through which site you purchased your program to support@vubiz.com and our support team will reply with your receipt by e-mail. You can re-print your certificate by logging into the site and clicking on the Examination link. If you have already passed the exam, your certificate will appear when clicking on this link.
If you are unable to purchase online with a credit card for immediate access Vubiz can invoice you. Please contact support@vubiz.com requesting an invoice with the name of the course you’d like to purchase, the name of the person who should be registered and a mailing address. An invoice will then be e-mailed back to you. When payment has been received, your access instructions will be e-mailed to you. Note that we must receive payment before access can be created.
If you are a government employee and the course is therefore GST free we can refund the GST payment. Please send an e-mail to support@vubiz.com with a copy of the payment receipt and your GST exempt number and your GST will be refunded.
Windows XP Service Pack 2: With the release of the Windows XP SP 2, pop-up blocking is automatically enabled in the software. To disable the blocker open Internet Explorer click on Tools; click on Pop-up Blocker in the menu; click on Turn Off Pop-up Blocker.
Toolbars: Various Web search engines, such as Google, Yahoo, etc., have a customized toolbar that can be downloaded from their site. In some cases, a Pop-Up blocker is available as part of the toolbar software. The pop-up blocker may appear as a button on the toolbar that can be turned on and off by clicking on the button. If a button does not appear on the toolbar, disable it by opening your browser, click on View, Toolbars; click on Web Features; click on the name of the toolbar you wish to disable.
Your password will not be e-mailed to you. You should received you password at the end of the purchase process. f you did not see your password, you may not have properly completed the purchase process. Please send an e-mail to support@vubiz.com letting us know that your sale wasn’t completed as well as a copy of your receipt. Your access with then be set-up manually. Please allow a 48 hours turn around for a manual set-up.